Refund policy
Our 14-day money-back guarantee, explained simply.
Last updated: 2 November 2026
Our guarantee
If AgentAisle Pro has a bug or problem that stops it working as described, and we can’t fix it, we’ll refund your purchase in full. Just ask within 14 days of buying.
How to ask for a refund
- Email support@getagentaisle.com within 14 days of your purchase, from the email address you bought with.
- Describe the problem. We’ll first try to fix it, and we may ask for details or screenshots.
- If we can’t solve it, we’ll approve the refund. Freemius, our reseller, returns the money to your original payment method, usually within 5 to 10 business days.
When a refund is issued, the licence is cancelled and Pro features stop working.
What isn’t covered
- Requests made more than 14 days after purchase.
- Changing your mind after using the software, or no longer needing it.
- Problems caused by other plugins, themes or hosting that we’ve explained how to resolve.
- Features we never advertised.
- Automatic renewals, unless you ask within 14 days of the renewal charge and haven’t used Pro since it renewed.
Cancelling renewals
You can stop your licence renewing at any time from your customer dashboard or the plugin’s Account page. Pro keeps working until the end of the period you paid for.
Your legal rights
AgentAisle Pro is digital content delivered immediately. If you’re a consumer in the EU, you normally have a 14-day right of withdrawal, but by asking for immediate access at checkout you agree that this right ends once the download or licence activation begins. This doesn’t affect your statutory rights if the software is faulty or not as described. Those rights apply on top of this policy.