Terms of service

Last updated: 2 November 2026

1. About these terms

These terms are between you and Seth Herbert (self-employed), trading as ssplugins, NIE X4638016C, Calle 4, Guadalmina Baja, 29670 Marbella, Málaga, Spain (“we”, “us”). They cover the AgentAisle and AgentAisle Pro plugins (“the software”), this website and our support. By buying or using the software you accept these terms.

2. Buying Pro

• AgentAisle Pro licences are sold by our authorised reseller, Freemius, Inc. Your purchase contract, payment and invoice are with Freemius under its terms of service. These terms govern your use of the software and our support.
• Prices are shown on our pricing page in US dollars. VAT or sales tax is added at checkout where it applies.
• Licences are annual subscriptions that renew automatically at the then-current price unless you cancel before the renewal date. You can cancel at any time from your customer dashboard or the plugin’s Account page.

3. Your licence

• The software’s code is licensed under the GNU General Public License v2 or later. Nothing in these terms limits your rights under the GPL.
• Your Pro licence key gives you access to Pro features, updates and support for the number of sites you bought (1, 5 or 25) while your licence is active. Localhost and development sites don’t count towards the limit.
• You may not share, resell or publish your licence key.
• If your licence expires or is cancelled, Pro features pause and you stop receiving updates and support. The free features keep working.

4. Updates and support

While your licence is active we provide updates through WordPress and email support as described on our support page. Support covers installing, configuring and using the software. It doesn’t cover custom development, third-party plugins or themes, or hosting problems.

5. Acceptable use

Use the software lawfully. You are responsible for your own website, its content, your customers’ data and your compliance with laws that apply to your store, including data protection and consumer law. Features such as AI bot controls, referral tracking and agent access are tools you choose to configure; you decide how to use them.

6. AI services and third parties

AgentAisle helps your store work with AI assistants and agents run by other companies. We don’t control those services and can’t guarantee that any assistant will visit, cite, recommend or sell your products, or that bots will respect robots.txt or llms.txt. Bot identification relies on user-agent names, which can be faked. AI revenue and citation figures are estimates.

Cart links never take payment: every order is completed by the shopper on your own checkout. You are responsible for your prices, stock, payment gateways and order fulfilment.

7. Refunds

Refunds are covered by our refund policy.

8. Warranty and liability

We build the software carefully and fix problems promptly, but it is provided “as is” without warranties beyond those the law requires. Always keep backups and test changes on a staging site first.

To the extent the law allows, we are not liable for indirect or consequential loss, such as lost profits, lost sales or lost data, and our total liability is limited to the amount you paid for your licence in the 12 months before the claim. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that can’t be limited by law. If you are a consumer, you keep all your statutory rights.

9. Changes to these terms

We may update these terms. Changes don’t affect a licence period you’ve already paid for. We’ll notify customers of important changes by email.

10. Law and disputes

These terms are governed by Spanish law. Where the law allows, disputes go to the courts of Marbella, Spain. Consumers may also use the courts of their place of residence. Please contact us first at support@getagentaisle.com and we’ll do our best to resolve any problem.