How can we help?

Most answers are in the documentation. If you’re stuck, email us and a real person will reply.

Documentation

Setup guides, every feature explained, the developer reference and troubleshooting.

Read the docs

Email support

For setup help, bugs, licences and billing. Pro customers get priority.

support@getagentaisle.com

Free plugin forum

Using the free plugin? Ask in the WordPress.org support forum so others can benefit too.

Open the forum

Get a faster answer

Include these in your email and we can usually solve it in one reply:

Your website address.
Free or Pro, and the purchase email if Pro.
What you expected to happen and what happened instead.
Your WordPress, WooCommerce and PHP versions (Tools → Site Health → Info).
A screenshot of any error message.

Please never send passwords. If we need to look at your site, we’ll explain how to give safe, temporary access.

Response times

Plan	First reply
Pro, 5 or 25 sites	Within 1 business day
Pro, single site	Within 2 business days
Free plugin	WordPress.org forum, best effort

Business days are Monday to Friday, 09:00–18:00 Central European Time, excluding Spanish public holidays. Support covers installing, configuring and using AgentAisle. It doesn’t cover custom development, third-party plugins or themes, or server setup.

Common questions

I lost my licence key

Click Can’t find your license key? on the activation screen and it will be emailed to you, or email us from the address you bought with.

I need an invoice or a VAT receipt

Invoices are issued by our payment partner Freemius and are available in your customer dashboard. Reply to your purchase email if you need a business name or VAT number added.

How do I move my licence to a new site?

On the old site, go to WooCommerce → AgentAisle → Account and deactivate the licence. Then activate it on the new site.

How do I cancel my renewal?

Cancel from your customer dashboard or the plugin’s Account page. Pro keeps working until the end of the period you’ve paid for.

How do I ask for a refund?

Email us within 14 days of purchase describing the problem. See the refund policy.

llms.txt or robots.txt isn’t updating

See Troubleshooting in the docs. Saving Settings → Permalinks once fixes most cases.

Found a security issue?

Please email support@getagentaisle.com with “Security” in the subject. We’ll respond quickly and credit responsible reports.

Report privately